Carers WA values its dedicated and skilled employees and aims to create a flexible, supportive, family-friendly, and carer-friendly workplace.
Carers WA actively supports diversity and inclusion and we encourage Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTQIA+ people, carers and people with disability to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.
Customer Service Excellence Lead
The role works across the Carer Gateway Contact Centre Team to lead and mentor the team to deliver a high-quality, customer-focused service. Key responsibilities include providing training, mentoring and fostering a culture of excellence. A significant focus is placed on enhancing customer satisfaction by resolving issues, improving the customer journey, and creating and refining processes, whilst ensuring compliance with organisational standards.
Young Carer Education and Engagement Officer
The YCEEO is responsible for increasing engagement opportunities within education facilities (schools, TAFE and universities), community service providers, associated network groups, and Local Government Associations, to increase awareness and supports for young carers in the community. It is a predominately outreach facing role covering Perth Metro areas, and may include some regional travel.
Carers WA respectfully acknowledge that we work on Aboriginal land and pay our respects to community members and elders, past and present. Individuals pictured are models and are used for illustrative purposes only. Carers WA is committed to understanding, embracing and celebrating the rich and multi-dimensional experiences that shape our lives and aims to ensure that everyone who engages with the organisation feels welcome and included. Carers WA welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity.
Carers WA acknowledges the Wadjuk Noongar Nation’s lands, water, customs, and culture of which the Carers WA Head Office is located. Carers WA recognises our services reach beyond the Perth (Boorloo) region, and so we also acknowledge the cultural diversity of First Nations Peoples across our state and throughout Australia.
Carers WA has qualified for the Australian Charities and Not-for-profits Commission’s Registered Charity Tick, enabling the public to easily identify our organisation as a registered charity and confirming that we are both transparent and accountable.
