It is vital for the needs of the caring community to be clearly understood by those individuals and organisations sanctioned to support carers. Carers have a right to complain if they are concerned about the delivery of a service to their family or the person they support.
All services have a complaints procedure. Legally, a service cannot hold it against you if you complain. View Carers WA’s Complaints Policy.
If you have a complaint about a service or organisation, contact them or visit their website to find out their complaints procedure. There may be a specific person you need to contact or a form you need to complete.
If you have tried complaining to a person or organisation and do not feel that you have received a suitable response, there are a number of organisations who can help you to follow up your concerns.
Contact Carers WA for information, advice and support to help you to advocate on your own behalf or on behalf of the person you care for.
Carers WA: 1300 227 377, 8.30am – 4.30pm