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Carer Gateway – Information for Service Providers

For WA service providers with questions regarding the Carer Gateway services, please see information and resources below. 

General information

Carers WA are delivering the new Carer Gateway services across WA, in partnership with delivery partner, HelpingMinds.

Carer Gateway: 1800 422 737

Hours of operation: 8.00am – 5.00pm local time. An after-hours service is available outside of these hours, including weekends.


To refer a carer to Carer Gateway, please complete the below referral form:

Referrals will be received by our Carer Support Planning team and a planner will contact the carer back directly. For referrals for emergency respite, the Carer Support Planning team will respond to the enquiry within 24 hours (excluding weekends and public holidays).

Carer Gateway Processes

Carer Gateway is a phone-based service providing carers a centralised and streamlined process to access relevant supports and services in Western Australia. To determine eligibility, carers must undergo a Carer Support Planning process to determine areas of need and priority and develop a holistic action plan of supports and services, tailored to the carer’s individual requirements.

To learn more about what carers can expect when they contact Carer Gateway and undergo the Carer Support Planning process, read:

For answers to our most frequently asked questions by carers and service providers, please read our Carer Gateway FAQs.

Digital Resources

To keep up with the latest Carer Gateway news and updates:

Carer Gateway resources including printed materials can be ordered at publications.carergateway.gov.au/


If you have any further questions regarding Carer Gateway services, please fill out the form below and a Carers WA Community Engagement Officer will respond with further information.

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