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Carer Gateway – Information for Service Providers

Are you a service provider with a question regarding the Carer Gateway services?

Carers WA have provided some resources which may assist in providing you with information about the Carer Gateway.

General information

The contact number for Carer Gateway is 1800 422 737. Hours of operation are 8.00am – 5.00pm local time. An after-hours service is available outside of these hours, including weekends.

Carers WA are delivering the new Carer Gateway service delivery model which focuses on providing assistance at an earlier stage of the caring role, to reduce carer strain.


Our Carer Support Planners are trained to determine areas of priority and create a holistic action plan with recommendations to meet each individual’s needs. We have developed a couple of of articles explaining what carers may be able to expect when they call the 1800 Carer Gateway number. Read “An insight into Carer Gateway” article here or “The Carer Gateway user journey- how does it work?” here. These articles discuss the:

  • Planning process
  • Creating an action plan
  • Support planning and completing an action plan

We encourage service providers to share this within their organisation to assist staff in understanding the new Federal initiative.

Digital Resources

Carers WA has a number of digital resources about Carer Gateway found below. You can keep up with the latest Carer Gateway news and updates by following our LinkedIn page or subscribing to the Carers WA monthly e-bulletin.

View the Carers WA Carer Gateway publications, brochures and videos, here.

Physical Carer Gateway leaflets can be ordered from the Carer Gateway publications webpage here.


If you wish to refer a client to us, please use the online referral form.

Additional information

For more information or advice on the supports and services available, visit www.carergateway.gov.au.

If you have any other questions, please let us know in the form below.