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Carer Gateway Services

New practical supports available for carers.

Carer Gateway is an Australian Government initiative providing a mix of free digital and in-person supports, services and advice, for family carers in Australia. These services have been specifically designed and tested by carers to help reduce stress and build resilience in the caring role.

In addition to a number of resources available through the national Carer Gateway website, dedicated in-person supports and services are being delivered throughout the states and territories through a network of Carer Gateway Service Providers. For Western Australia, Carers WA is leading the delivery of these in-person services, in partnership with our delivery partner, HelpingMinds.

Services available to local WA carers through Carers WA and its partners:

Carer support planning
Capturing a holistic picture of a carer’s individual circumstances and developing a tailored and personalised action plan of supports and services to alleviate areas of strain.

In-person peer support
A free, facilitated, four-part training peer support program.

In-person and phone counselling
Available through Carers WA and HelpingMind’s teams of qualified and accredited counsellors.

Carer directed support
Financial support to provide carers greater control of the services they engage and how and when they are utilised.

Respite care
Available in the form of emergency respite support and planned respite.

Services are:
  • Free to access for anyone looking after a family member or friend with disability, a medical condition, mental illness or someone who is frail due to age.
  • Do not affect any other state or territory carer services, young carer bursaries or other services delivered through My Aged Care or the National Disability Insurance Scheme.

For more information or advice on the supports and services available, visit www.carergateway.gov.au or call 1800 422 737 Monday to Friday between 8.00am and 5.00pm local time. An after-hours service is available outside of these hours, including weekends. Click here to view Carer Gateway resources.

If you are a carer and would like to register with Carer Gateway, please call 1800 422 737.

If you are an agency and would like to refer a carer to Carer Gateway, please call 1800 422 737 or complete our online referral form.

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