Home Our Services Carer Gateway Services Carer Gateway Frequently Asked Questions

Carer Gateway Frequently Asked Questions

Carers WA is a not-for-profit, community based organisation and registered charity dedicated to improving the lives of family and friend carers living in Western Australia.

Carers WA supports the empowerment and wellbeing of carers through a range of innovative programs, services and advocacy. Carers WA is the lead service delivery partner for Carer Gateway in WA.

To find out more about Carer Gateway please call 1800 422 737 or email info@carerswa.asn.au.

Alternatively, you can complete an online form to request a call back or refer a carer.

Who is a carer?
A carer is someone who provides unpaid care and support to a family member or friend who has disability, a mental health challenge, long term health condition (including chronic or terminal illness), alcohol or substance dependency or frail due to age.
What is Carer Gateway?
Carer Gateway is an Australian Government program providing free services, supports and advice just for carers.
What services are available to carers through Carer Gateway?
In-person peer support groups
Carer coaching
Tailored support package
Emergency respite
Online supports and skills courses

Find out more..

What can I expect when I call?
The Carer Gateway team will book a planning session for you, which can take up to 60 minutes (depending on personal circumstance) and is conducted over the phone or face-to-face. From this planning session we will create an action plan of services and supports tailored to your individual needs.
(NB. face-to-face planning is only available in Perth Metro)
What supports are available in regional areas?
Carer Gateway supports and services are available in regional areas.
Who is eligible to access Carer Gateway services?
Carer Gateway is for anyone who is an unpaid carer. Whether receiving a government carer payment or not, all carers can get support through Carer Gateway.
Can I access planned respite through Carer Gateway?
Planned respite may be available, however eligibility is subject to the Carer Gateway planning session. If deemed appropriate, it will be included as part of a tailored support package. Respite is not a guaranteed inclusion in every carer’s action plan and cannot be funded retrospectively.
The person I care for has a NDIS plan or a Home Care Package. Can I still access Carer Gateway?
Yes. Carer Gateway is completely independent of the NDIS and My Aged Care. All the supports and services available are just for you, the carer.
I am receiving a Centrelink carer payment. Can I still access Carer Gateway?
Yes. This is still considered unpaid as you are not employed to look after your loved one.
How long will it take to receive supports?
It may take 6-8 weeks for supports to be implemented after your planning session, depending on which services are being utilised.
What other programs are available at Carers WA?
In addition to Carer Gateway, Carers WA programs include social support and the opportunity to meet with other carers regularly, educational and wellbeing workshops, employment assistance to re-enter the workforce, support specific to young carers and those caring for someone over 65 years, advocacy opportunities, information when preparing to care for a loved one and many more.

Find out more..

How do I access Carer Gateway and Carers WA services and programs?
Call 1800 422 737 and press 1 to book in a planning session.
Complete the ‘request callback’ form.

Request callback