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Carer Gateway Services

Carer Gateway for Young Carers

Carer Gateway is able to help support young carers through a variety of practical and emotional supports. The young carer team will be able to talk you through the process of understanding your unique caring situation and finding the right supports for you.

What is Carer Gateway? 

Carer Gateway is an Australian Government initiative providing a mix of free online, telephone and in-person supports, services and advice, for family carers in Australia. These services have been specifically designed and tested by carers to help reduce stress and build resilience in the caring role.

In addition to a number of resources available through the national Carer Gateway website, dedicated in-person supports and services are being delivered throughout the states and territories through a network of Carer Gateway Service Providers. For Western Australia, Carers WA is leading the delivery of these in-person services, in partnership with our delivery partner, HelpingMinds.

Services available to local WA carers through Carers WA and its partners:

Carer support planning
Capturing a holistic picture of a carer’s individual circumstances and developing a tailored and personalised action plan of supports and services to alleviate areas of strain.

In-person peer support
A free, facilitated, four-part training peer support program.

In-person and phone counselling
Available in-person, online or over the phone through qualified and accredited counsellors.

Facilitated Coaching
This service offers carers an opportunity to receive coaching to assist with identifying and reaching personal goals, whether they are related to the caring role or not.

Carer directed support
Tailored support packages support to provide carers greater control of the services they engage and how and when they are utilised.

Respite care
Available in the form of emergency respite support and planned respite.

Services are:
  • Free to access for anyone looking after a family member or friend with disability, a medical condition, mental illness or someone who is frail due to age.
  • Do not affect any other state or territory carer services, young carer bursaries or other services delivered through My Aged Care or the National Disability Insurance Scheme.

For more information or advice on the supports and services available, visit www.carergateway.gov.au or call 1800 422 737 Monday to Friday between 8.00am and 5.00pm local time. An after-hours service is available outside of these hours, including weekends. View our Carer Gateway resources.

If you are a carer and would like to register with Carer Gateway, please call 1800 422 737 or request a callback through our online form.

If you are an agency and would like to refer a carer to Carer Gateway, please call 1800 422 737 or complete our online referral form.