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Information for Rural and Remote Carers

The National Disability Insurance Agency (NDIA) has developed a Rural and Remote strategy 2016-2019, to outline how they will engage with people with disability, their families, carers and communities in rural and remote parts of Australia.

The NDIA is establishing regional hub and spoke models across Australia, to provide local area coordination and facilitate easier access to the NDIS for rural and remote participants. People will be informed of how to access the NDIS and the types of support available through the NDIA, by staff who are local to their region.

Local Area Coordination will provide supports to people through outreach. This may include a regular visiting service to rural locations or smaller communities, or co-location with other agencies or providers in the region. Regions will not be defined solely by state or territory boundaries and, services will be provided across borders to ensure flexibility and efficiency of servicing.

In recognising the challenges associated with service provider viability, the NDIA will support creative models of service delivery and acknowledges that these models will likely vary from place to place, in order to build upon localised service systems that already exist. Collaborative partnerships using local expertise will be important in these communities and; in some remote areas, the provision of personal supports and training may be established to meet the needs of participants in the event of provider failure, and, when no provider is available.

The use of technology to provide services and support for a range of people with disability will be a general approach across all rural and remote areas. The NDIA will consider opportunities to use technological solutions to deliver supports and services across large distances, and too, sparse populations. In developing creative approaches, it will be important for participants to provide feedback on what works for them.