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The NDIS Process

When a person with disability has registered with the NDIS and has been deemed eligible to enter the scheme by the NDIA, the pre-planning phase begins. This is where the person with disability may require support to understand the impact their disability has on their everyday activities.

The NDIA will contact the participant (or their nominee) to begin the planning conversation. On most occasions, it is important for carers to attend these meetings as they have a good understanding of the person’s disability and their everyday functioning and support needs.

Depending on the person's state, territory, and region in which they reside, they may be asked to meet with a NDIA Planner or contracted NDIA Partner in the Community: Local Area Coordinator, Early Childhood Coordinator or Access Coordinator for their planning meeting. These meetings can occur either face-to-face or over the phone. If you prefer to meet face-to-face, be clear and advocate for this when the planning meeting is being scheduled. Early Childhood Partners will generally arrange to meet with you in your home environment.

During the planning meeting, the NDIA will request evidence to show that a person’s disability is permanent and significant. They will seek to understand the impact of that person’s disability on their daily lives. You can prepare for the meeting with pre-planning activities that are listed on the Carer Checklist. Please also read through the section on Support for families and Carers in the NDIS for additional information relevant to your particular caring situation.

The NDIS focuses on participants’ goals and individual support needs to make sure each participant has a uniquely tailored plan to suit their life.