Intensive Support Navigation


Intensive Support Navigation

The Carers WA Intensive Support Navigator program supports carers in crisis who have complex needs, with one-on-one, face-to-face support (Monday-Friday between 8am and 5pm).

Our Intensive Support Navigators work with carers who require more intensive support due to the involved nature of their needs and external barriers or gaps in service provision.

Carers in this program may be supporting someone who has any number of physical or mental health challenges, disabilities, or who is frail aged. The carer or the person they are caring for may also be socioeconomically disadvantaged, Culturally and Linguistically Diverse or from an Aboriginal community and experiencing additional life difficulties. They may also be finding challenges navigating complex systems such as justice, health, aged care and mental health and are generally less able to cope with their caring role.

The program will assist carers in navigating across mainstream, community and alternate funded services. Support will be provided for the carer, and at times the person they are caring for, to create greater capacity and longevity in the caring role. Our Intensive Support Navigators will provide guidance to carers on services available and consult with them to identify their current needs and future goals.


To be eligible, the carer must be a carer as defined by the Commonwealth Carer Recognition Act 2010 and in addition demonstrate that they:

  • Are experiencing complex circumstances which impact on their quality of life and affect their ability to perform their caring role.
  • Are an adult over the age of 25 years.
  • Have completed intake and assessment through the Carer Gateway.
  • Need assistance that requires care coordination or case management which impacts more than one service area.

Service areas are defined as the following areas that carers may be struggling to access or navigate:

  • Centrelink (Services Australia)
  • NDIS
  • My Aged Care
  • Mental Health Supports / Mental Health Plan
  • Chronic Health Management Plan
  • Peer networks for carers or care recipients
  • Culture connections or support groups
  • State and federal subsidy programs.
  • Other state government bodies (Justice, Education, Health)

Geographical Area

The Intensive Support Navigator can travel within the metro area, defined as:

  • North as far as Two Rocks, WA
  • East as far as Mundaring, WA
  • South as far as Mandurah, WA


To refer a carer for this program please email intensivesupport@carerswa.asn.au or contact the Carer Gateway (1800 422 737). If the referral is time sensitive and/or complex, speak with program staff to escalate the referral if possible.

A program staff member will contact the carer and assess their level of need and ask permission to contact other service providers on their behalf so they can make referrals to other agencies if required.